Your Privacy Our Highest Priority

1 Introduction

Winbd live is a trusted online gaming and Sports Betting platform in Bangladesh. We understand how valuable your personal data is to you, which is why privacy has been a top priority for us from day one.

This Privacy Policy ("Policy") explains how winbd live collects, stores, uses, and protects your personal information. It also outlines your rights and our responsibilities.

By registering or using the winbd live platform, you are considered to have read and understood this Privacy Policy.

2 What Information We Collect

Winbd live may collect your information in several ways. A full breakdown is provided below:

Information You Provide Directly

• Name, date of birth, and gender.
• Mobile number and email address.
• Home address and National ID number (for KYC verification).
• Payment details such as your Mobile Pay, Nagad, or Rocket number.
• Messages and complaints sent to our support team.

Automatically Collected Information

• IP address and device information.
• Browser type and operating system.
• Platform activity logs (login times, bet history).
• Cookie and session data.

3 How We Use Your Information

Winbd live uses your information for the following purposes:

• To create and manage your account.
• To process financial transactions and confirm payments.
• To detect and prevent fraud, multiple accounts, and other suspicious activity.
• To communicate with you — including notifications, updates, and support.
• To personalize your experience on the platform.
• To meet legal and regulatory obligations.
• To run our responsible gaming programs.

4 Data Sharing & Disclosure

In limited circumstances, winbd live may share your information with third parties:

Payment Processors

Payment providers such as Mobile Pay, Nagad, or Rocket receive only the information needed to process transactions. This data is used solely for payment purposes and is governed by their own privacy policies.

Legal Obligations

Winbd live may be required to disclose information under court orders, government directives, or legal investigations. In such cases, we share only the minimum information necessary.

Technology Partners

We work with trusted technology providers to operate the platform. All such partners are required to comply with our privacy standards.

• Winbd live never shares your password or full payment details with anyone.
• All third-party partners are bound by strict confidentiality agreements.

5 Cookie Policy

The winbd live platform uses cookies — small text files stored in your browser that help improve your experience on the platform.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences, such as language and display settings.
• Analytics Cookies: To review platform usage and improve our services.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working properly.

6 Data Retention Period

Winbd live does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Active account data: retained for as long as the account remains open.
• Transaction records: 5 years (as required by financial regulations).
• KYC documents: 5 years or as required by law.
• Closed account data: 2 years from the date of closure.
• Support communications: 1 year.

7 Your Rights

As a winbd live user, you have the following rights:

• Right to Access: You can find out what data we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: You may request deletion of your data, provided there are no legal obligations requiring us to retain it.
• Right to Restrict Processing: In certain circumstances, you may request that we stop processing your data.
• Right to Data Portability: You can request a copy of your data in a structured, portable format.
• Right to Object: In certain cases, you have the right to object to how your information is processed.

To exercise this right, email us at support@winbdlive.bet. We are obligated to respond within 30 days.

8 Children's Privacy

Winbd live is strictly prohibited for users under 18. We do not knowingly collect personal information from minors.

If we discover that a minor has opened an account, that account will be closed immediately and all collected data will be deleted.

9 Security Measures

Winbd live uses industry-standard security measures to protect your data:

• SSL/TLS 256-bit encryption — applied to all data transfers.
• Regular security audits and vulnerability assessments.
• Two-Factor Authentication (2FA) support.
• Dedicated firewall and intrusion detection systems.
• Server data is stored in encrypted form.
• Restricted staff access — only those who need it can view your information.

Please note that no data transmission over the internet is completely secure. It is also important that you keep your password safe and avoid logging in on unfamiliar devices.

10 Changes to the Privacy Policy

Winbd live may update this Privacy Policy as needed. When changes are made:

• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For major changes, your consent will be requested at login.

Continued use of the platform after any policy update will be considered acceptance of the revised terms.

11 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@winbdlive.bet
• Live Chat: Available 24/7 on the platform.
• Response time: typically 24–48 hours.